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May 2018's Converge Newsletter
Hotel & Large Venue Security: An Evolving Threat Environment Requires Innovative Practices
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May 15, 2018 via ConvergeBlog

The details of the horrific Mandalay Bay attack offer a clear example to the hospitality industry as to just why proactive – and often covert – security standards must be tested and implemented.  The name of the game is to detect, deter or neutralize an attack before it takes place. In order to do this, smart technology and keen intelligence gathering techniques must be deployed. Well-versed analytical personnel must have unfettered access to the intelligence and offer management their professional assessment as to the threat at hand.

We note here some of the suggestions we have provided in recent conversations with hotel security personnel or in hospitality sector security associations or meetings.  If implemented, these revised or updated protocols could further enhance security for guests and employees. But to be effective, they each must be studied by the hotel operator, assessed for potential legal challenges and training must be provided to employees.

Security Strategies Today's ConvergeBlog
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Cal/OSHA Compels Hospitality Employers to Clean Up Their Act, Ergonomically Speaking

May 29, 2018 via ConvergeBlog
OSHA estimates that work-related [musculoskeletal disorders] in the U.S. alone account for over 600,000 injuries and illnesses, and employers spend as much as $20 billion a year on direct costs for MSD-related injuries and up 5x that on indirect costs.
Conn Maciel Carey
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Guest Safety is Every Employee's Problem

May 24, 2018 via Hotel Management

Mind reading is not a necessary skill for success in the field of hotel management, but the job does require the ability to connect dots that suggest danger lurks.
person walks into flag pole
Evaluating Warnings: When Do They Work?
Available until June 20, 2018 via Rimkus Consulting Group

Join Farheen S. Khan, Ph.D., Director, Human Factors Division, for this free, one-hour continuing education webinar which is available until June 20, 2018.

Dr. Khan designed this presentation to help participants understand key human factors issues involved with product-related accidents. This course will provide insight into the purpose, types and design of warnings, compliance and testing related to warnings, warnings research and offer a discussion of arguments presented in common warnings matters. Human Factors issues such as user motivation, expectation, risk perception, and decision making will also be examined. The instructor will employ case studies to demonstrate the utility of a human factors evaluation in such incidents.
Rimkus Consulting Group
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