The Room Key: Discovering Illegal Operations in a Guestroom
January 18, 2019 via Lodging Magazine
There are inherently undesirable incidents that occur at times in our industry and at our respective properties. We clearly want to do everything we can to ensure the safety of guests and staff while minimizing the impact on operations.
Discovering and responding to an illegal operation (drug sales, sex and human trafficking, fencing stolen property, etc.) that is being conducted out of a guestroom demands alertness by all levels of staff, tact, and, above all, ensuring that we maintain the safety of our staff and our guests while also adhering to guest privacy policies.
What Hotels Need To Know About Their Legal Obligations
January 1, 2018 via Hotel Management
Being well-versed in all of the rules and regulations affecting a hotel can prevent not only expensive lawsuits, but negative publicity. That's why it's always worthwhile to educate management on what they can and cannot (or even
should and should not) do, starting from federal law all the way down to brand standards and an individual property’s policies.
Technology In The Hospitality Industry - Have We Gone Too Far? January 6, 2018 via Hotel Executive
The changes wrought by technology are far-reaching, and affect every aspect of our 21st century lifestyles. Hospitality is one industry where this is dramatically true, in so many more ways that the man in the street realizes.
Keep up with the latest and dive into all areas of hospitality news through our converge blog with new articles posted each week.
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2019 Travel & Hospitality Industry Outlook
January 2019 via Deloitte
A strong economy, rising global consumer purchasing power, and digital innovation have all fueled record growth in the travel and hospitality industry. But there are still several challenges that could throw the industry off course in 2019. What are the biggest trends likely to shape hospitality, airlines, cruises, and ground transportation in the year
ahead?
