The COVID-19 pandemic has pushed businesses toward a model where an essential point of contact between a business and its consumers is online, forcing the world into somewhat of a digital transformation.
Nowadays, one can say that a restaurant needs a website almost as much as a kitchen, in order for customers to place pick-up or delivery orders consistent with physical social distancing. These changes have resulted in the development of new websites, mobile apps, increased digital content, and heavier online traffic. However, as organizations are relying much heavier on digital platforms to conduct their business, their exposures to several risks, vulnerabilities and liabilities are also enhanced, notably those involving
the Americans with Disabilities Act (ADA) website compliance and cyber-crime.
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