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March 2019's Converge Newsletter
Technology in the Hospitality Industry – Have We Gone Too Far?
Person Ringing Service Bell Hold By Robot
March 20, 2019 via HVS

Since the early days of hospitality, the industry has operated on the principle of customer service before everything else. The warm welcome afforded by the Maitre 'D on arrival at a restaurant, the personal service provided by a friendly concierge, and a rapid check-in from the Reservation Desk have all helped make guests’ experiences unique and fulfilling.

With the advent of technology, however, many activities previously performed by live humans have been replaced by automated methods, mainly in the attempt to streamline functionality and improve service. But is it really an improvement, or has the industry gone too far? Do these changes enhance the guest’s experience, or have we forfeited the true meaning of the word "hospitality" in the process?

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Navigating The Permitting Process

March 7, 2018 via Hotel News Now
Understanding the permit process is key to planning and completing a renovation project, so here are some tips to alleviate some of the frustration that accompanies obtaining permits.
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Not In Our House: New Human Trafficking Training Requirement For California Hotels And Motels

March 1, 2019 via Fisher Phillips

Even those hotel operators with properties outside of California will benefit by examining the new law and voluntarily implementing some of the new mandates.
Fisher Phillips
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Why Coworking Is Coming to Hotels
February 21, 2019 via Hotel-Online

It’s not just offices that are adapting to new, flexible ways of working and an increasingly mobile workforce. Growing numbers of hotels are also looking to get involved in the flexible space boom, transforming underused spaces in communal areas or outdated business centers into modern, vibrant coworking spaces. - The First and Only Workplace Misconduct, Theft, and Fraud Reporting Platform for the Hospitality Industry
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