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This can be akin to hotel fraud training: the good, the bad and the ugly.
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Hotel Fraud Training: The Good, The Bad And The Ugly
a hand stops and disintegrates the word "fraud" against a blue background
July 27, 2021 via Hospitality Net

In the mid-sixties the movie ®The Good, the Bad and the Ugly starring Clint Eastwood was released. The movie is about a bounty hunting expedition to find a fortune in gold buried in a remote cemetery. The movie had some success; however, its title plays on an artful way to describe a set of circumstances.

This can be akin to hotel fraud training: the good, the bad and the ugly. And much like the movie’s theme, a hotel’s employees are vested with maintaining awareness "to find un-fortune-ate fraud buried in possible remote areas of a hotel."

The Good: Increase in Fraud Training
Recently, the Association of Certified Fraud Examiners (ACFE) released their Fraud Awareness Training: Benchmark Report (the Report). The Report surveyed ACFE member organizations about how they develop, implement, evaluate, and support their fraud training programs. The results of the survey aide organizations about how they can assess its fraud awareness training efforts and determine whether improvements or updates might be necessary.

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Resource Spotlight
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COVID-19 Considerations for Disabled Guests

Many adjustments have been made by owners and operators during the COVID-19 pandemic. Some of these changes can have an adverse effect on guests with disabilities. This form provides a checklist to prompt careful thought regarding the new normal and how certain alterations can impede those with disabilities.
 
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How Hoteliers Can Avoid Turning Long-Term Guests Into Tenants

July 26, 2021 via Costar
Throughout the COVID-19 pandemic, hoteliers have wanted guests to stay at their properties, especially guests who extend their stays. While hoteliers certainly welcome a guaranteed source of revenue when demand is down, operators do need to be aware of how and when guests become tenants and hoteliers become landlords.

 
businessman views a recruiting website
How to Resolve the Current State of Emergency in Hospitality Employment

July 26, 2021 via HVS
All tides ebb and flow, and since the COVID-19 pandemic changed the way most of the world works, we’re seeing a distinct turning of the tide from being in favor of the employer to holding firm for the employee. This situation is especially apparent in the hospitality industry, where historical talent shortages are being exacerbated by staff quitting in droves as the world returns to work. At the same time, recruiting new talent is becoming even more challenging, just as the industry is trying to recover and reopen.

 
More To Learn
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Pros and Cons of Arbitration

July 21, 2021 via Hospitality
Arbitration is a way to resolve lawsuits without going to court. The parties argue their case to an arbitrator in a private, informal setting. Arbitration appeals to some because it is quicker, private and often cheaper.
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Caution: Data Protection

July 12, 2021 via eHotelier
At least since the GDPR went into effect, data protection should be at the top of your agenda. However, when it comes to selecting cloud software systems, the applicable legislation is often negligently violated.

 
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