Small Steps + Terror to Tragedy + Climate Change Protests + Denied Entry

Duty of care and travel risk management are big topics in travel management. Actually, enormous. Even as a concept, the idea of coordinating all the stakeholders that touch travel—finance, procurement, legal, HR, security, communications—around such an effort is intimidating. In a workshop at the Global Business Travel Association conference in August, WorldAware's Bruce McIndoe walked a group of about 50 attendees through the 10 essential process areas that achieve a "mature" risk management program:

• Policy and procedure
• Education and training
• Risk assessment
• Risk disclosure
• Risk mitigation
• Risk monitoring
• Response and recovery
• Notification
• Data management
• Program communication