Delivering Hospitality Legal and Safety News to the Food & Beverage Industry

November 2019's Converge Newsletter
New York AG Files Lawsuit Against Dunkin’ Donuts For Attacks On Customer Accounts
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November 28, 2019 via ConvergeBlog

On September 26, 2019, New York Attorney General Letitia James filed a lawsuit against Dunkin’ Brands, Inc., the franchisor of Dunkin’ Donuts (“Dunkin’”).

The lawsuit involves security issues surrounding Dunkin’s stored value cards, which customers can use to purchase Dunkin’ food and merchandise. Customers can create an online account through Dunkin’s website or mobile app, and then manage their card though that account. Customers can store credit card information in their account to “reload” their cards.

The lawsuit alleges that beginning in early 2015, Dunkin’ customer accounts were targets of credential stuffing attacks (i.e., repeated attempts to gain access to an account through the use of username and password combinations that were previously stolen in an unrelated data breach). If successful in logging in to a customer account, the attackers could access to the customer’s name, email address, profile id, and the card numbers and PINs for all Dunkin’ stored value cards associated with the customer’s account. By August 2015, over 19,000 customer accounts had allegedly been compromised.

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