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While you have worked hard to take the necessary steps to reopen your property safely and within local and industry guidelines, it is crucial you communicate that hard work not only to potential guests but also to those that help get heads in the beds: the meeting planners.
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October 2020
 
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Understanding the Needs of Meeting Planners
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October 20, 2020 via Hotel Management
While you have worked hard to take the necessary steps to reopen your property safely and within local and industry guidelines, it is crucial you communicate that hard work not only to potential guests but also to those that help get heads in the beds: the meeting planners.

Communicating that you have a solid duty-of-care plan in place and that your teams are ready to provide the level of service travelers will demand in this new world will help ensure the level of trust necessary to build your group business pipeline into 2021.

Meeting planners represent many of the guests that will come to your hotel. They are also keenly aware of the level of nervousness and concern and are already fielding any number of questions on this topic. It is becoming more apparent every day that hotels successfully booking new group business are those that take transparency and communication seriously for the benefit of the planner.

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