"How do you keep a traveler safe? It's a simple question, but the answer is a complex mix of duty of care plans, intricately woven partnerships and advancing technology. It also varies a great deal between corporate and leisure agents.
In the corporate sector, duty of care is a top priority for travel management companies (TMCs) that have strict procedures in place with client corporations. It became front and center after 9/11 and has remained so ever since.
The leisure sector has been slower to adopt duty of care strategies. It's a delicate dance between adequately preparing travelers for potential trip disrupters on their vacation and scaring them away from travel."
"The appropriations act, which covers the fiscal year 2018, is still making its way through reviews and includes language addressing baggage fees, seat upgrade fees and insurance fees tied to airline tickets."
