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May 2019's Converge Newsletter
GDPR One Year Later: What’s Changed and What’s Still To Come for Hotels
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May 23, 2019 via Lodging Magazine

The implementation of GDPR (General Data Protection Regulation) in May 2018 has affected every organization that handles the data of anyone residing in the EU—including citizens of the United States who are living abroad. GDPR intends to give consumers more transparency and control over how their data is used and stored, including the right to request their data be deleted.

In the year since the regulation went into effect, it has left many heads spinning in the hospitality industry. GDPR doesn’t just require the property itself to comply—it also mandates that all third-party vendors handling the property’s data do so, as well. This means that should a third-party vendor or partner breach the regulation, the hotel may still be held liable. Fines can be up to 4 percent of a company’s annual global turnover.'s ConvergeBlog
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Here’s How Much Airbnb Is Lowering Hotel Prices and Occupancy

May 29, 2019 via CityLab
Airbnb has grown exponentially since its founding in 2008, and it’s expected to soon go public in an initial public offering that would rank it among the world’s most valuable hotel companies.
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The Value Of Quickly Disclosing A Data Breach

May 9, 2019 via Cozen O'Connor

Indeed, recent experience shows that the way a company responds to a breach is more likely to cause reputational harm than the breach itself.
Cozen O'Connor
More Than 80 People Fall Ill After Norovirus Outbreak At Vancouver Airport Hotel
May 15, 2019 via Global News

No one is allowed to stay at the hotel on Westminster Highway until the facility is fully cleaned. That includes the kitchen as well as the Starbucks and Harold’s Bistro inside.
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