Delivering Legal and Risk Management Solutions to Lodging Development & Management Executives

October 2018's Converge Newsletter
Hoteliers: Ignore Complaints At Your Own Risk
four people holding emoticons
October 22, 2018 via Hotel Management

A truism: The challenges a hotel manager must address know no bounds. Two recent court cases prove this yet again.

After making a reservation at a Six Continents Hotels property, a man received up to 10 identical text messages from the hotel. The communications were generic. Plaintiff requested multiple times that the messages stop and was given assurances they would. But alas, they didn’t.

Understandably irked, the man sued the hotel, alleging a violation of the Telephone Consumer Protection Act. That law restricts telemarketing by prohibiting the sending of text messages using an automatic telephone dialing system with the capacity to store and produce telephone numbers to be called, and then dial those numbers at random or in sequential order without human intervention.'s ConvergeBlog
Follow Our Blog

Keep up with the latest and dive into all areas of hospitality news through our converge blog with new articles posted each week

Hospitality Law 5th Edition Cover
Purchase Textbook

Hospitality Law: Managing Legal Issues in the Hospitality Industry is a practical approach to hospitality law

Global Alliance of Travel + Tourism + Hospitality Attorneys

Research, Connect, Network & Publish with the Global Alliance of Travel, Tourism & Hospitality Attorneys

See What's New
service bell
How Hotels Can Compete In The Airbnb Landscape

October 17, 2018 via HVS
As new travel aspects surface across Airbnb initiatives, the contest to compete is constantly evolving. For hotels and resorts this presents an exciting opportunity to initiate innovative hotel experiences. It's time to review and replace outmoded guest methodology and program structures with new, more adaptable and effective strategic targets.
striking people on dollars
How Big a Problem Are the Growing Worker Strikes for Marriott?

October 16, 2018 via ConvergeBlog

...the more than 7,700 striking Marriott employees represented by Unite Here, working in states that range from Hawaii and California to Michigan and Massachusetts, are demonstrating a growing problem - not only for Marriott, the world’s largest hotel company - but for the general hospitality industry in the U.S.
crisis ahead sign on chalkboard road
Proactive Crisis Communication: Profiting From The Calm Before The Storm
October 12, 2018 via eHotelier

The bad news: You don’t have a clue when a crisis will strike. It’s like preparing for a client’s outside wedding in September. The day arrives and the skies open wide, pouring down rain and making the tents (and all the guests’ spirits) droop. The good news: You can prepare for a crisis and embrace strategies during the down time, the calm time, and the sunny days, to put these strategies into place. - The First and Only Workplace Misconduct, Theft, and Fraud Reporting Platform for the Hospitality Industry
Copyright © 2018, All rights reserved.
You are receiving this email because you opted in at

Our mailing address is:
2450 Louisiana, Ste. 400-416
Houston, TX 77006

The articles included in this newsletter are subject to's Terms Of Use.


Email Marketing by ActiveCampaign