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Crisis management is defined as the process undertaken by any organization to prevent, prepare for, and respond to events that threaten to harm people or property, seriously interrupt operations, damage reputation, or impact the bottom line.
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March 2023  /  View this email in your browser.

HospitalityLawyer.com Newsletter Legal & Safety Challenges
Via 4Hoteliers image: white note writing Be Prepared clipped to a twine rope with a clothespin

Crisis management is defined as the process undertaken by any organization to prevent, prepare for, and respond to events that threaten to harm people or property, seriously interrupt operations, damage reputation, or impact the bottom line. Crises cost you money, hurt productivity, and can easily threaten the long-term health of your business, especially if you aren’t ready.

All good crisis management efforts go through three core stages — Pre-Crisis (preparedness and prevention), Crisis Response (actually managing the crisis), and Post-Crisis (recovery and analysis, integrating lessons learned).


Pre-Crisis

Engaging in active crisis prevention and being truly prepared to react are the absolute best ways to reduce the impact any given negative situation can have on your organization. This is the stage where you’ll choose your core crisis team, create a formal crisis management plan, train your people, and start to put crisis-related policies into place in your day-to-day operations.

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Hospitality Law: Managing Legal Issues in the Hospitality Industry, 5th Edition

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Hospitality Law: Managing Legal Issues in the Hospitality Industry is a practical approach to hospitality law focusing on compliance and prevention.

Cyber Security Checklist

This checklist suggests actions to take to increase cyber security awareness amongst your employees and maintain a robust digital system in order to reduce the risks of a cyber crimes occurring.

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two security guards communicate by walkie-talkie in front of bussines building

Navigating Today’s Hotel Security Challenges

February 20, 2023 via Security Magazine
Security magazine spoke with hotel security leaders to determine where their priorities lie as the industry propels into the new normal. Security professionals named these focuses as critical to enterprise security in their organizations

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business woman and man holding a life net to allow arrows to bounce back into an upwards trajectory

Are You Ready? How to Protect Your Hotel Before a Crisis Hits

February 15, 2023 via Lodging Magazine
In December, a 52-foot high cylindrical aquarium, the largest of its kind, burst—sending millions of gallons of water flooding into the lobby of Berlin’s Radisson Blu hotel. It left 1,500 tropical fish dead, two guests injured, and devastating damage. 

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Data breach concept as a hacker stealing condifential information as a cybersecurity

Data Privacy: How Hotels Can Protect Guest and Customer Data

February 9, 2023 via eHotelier
...when the personnel at a hotel collect that user data, it is their responsibility to also protect it and keep it out of the hands of cybercriminals. Doing so is essential for maintaining customer trust.

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Via Hotel Management close up of bundle of one hundred dollar bills and a pocket watch on a scale 5 Wage and Hour Laws to Remember

Given the industry’s fast pace and unique business practices, hospitality employers have become increasingly vulnerable to wage and hour claims. The federal and state government agencies across the country have stepped up vigorous enforcement of various wage and hour laws. Plaintiffs’ attorneys also are filing high-stakes lawsuits against restaurants, hotels and other hospitality businesses daily.

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