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February 2020's Converge Newsletter
How Employers Can Respond to the 2019 Novel Coronavirus Outbreak
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February 13, 2020 via ConvergeBlog

The 2019 Novel Coronavirus ("2019-nCoV" or "coronavirus") is a respiratory illness that, with its spread to the United States, is raising important issues for employers. This guide explains the outbreak, the legal implications of it, and how employers should be responding now to employees who might have the virus, are caring for affected family members, or are otherwise concerned about their health in the workplace.

The Coronavirus Outbreak
First detected in Wuhan, Hubei Province, China, 2019-nCoV is a respiratory virus reportedly linked to a large outdoor seafood and animal market, suggesting animal-to-person spread. However, a growing number of patients reportedly have not had exposure to animal markets, indicating person-to-person spread is occurring. At this time, it is unclear how easily the virus is spreading between people. Symptoms of coronavirus include fever, cough, difficulty breathing, runny nose, headache, sore throat, and the general feeling of being unwell. The incubation period is approximately 14 days, during which time an individual may see no symptoms but may still be contagious. The Centers for Disease Control and Prevention ("CDC") reports that an ongoing investigation to determine more about this outbreak is underway, that the situation is rapidly evolving, and that more information will be provided as it becomes available.

Conn Maciel Carey's ConvergeBlog
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Recruiting Woes: Tips For A Smooth Fire

February 12, 2020 via Hotel News Now
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A Guide to Hotel Staff Safety Compliance and Panic Button Legislation

February 11, 2020 via Hotel Technology News

Along with the voluntary safety policies, hotels are also required by law to protect their employees, and deadlines for compliance are looming.
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The 2020 Anthony G. Marshall Hospitality Law Award
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Why It’s Important To Train And Empower Frontline Workers
January 15, 2020 via Forbes

Frontline retail and hospitality workers face a plethora of challenges. Schedules can be unpredictable, and they’re called on to provide excellent customer service even when customers are challenging. The customer may not always be right, but frontline workers often have to think that way. Sometimes they leave because they don’t feel adequately supported. And they may leave because of lack of training. A recent survey found that 38% of frontline retail workers received no formal training, and even when they do, 27% said it was ineffective and not engaging.
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