Delivering Hospitality Legal and Safety News to the Food & Beverage Industry

May 2019's Converge Newsletter
Delivery Apps Aren’t Getting Any Better
Ordering food through cell phone app
May 29, 2019 via Eater

In the beginning, these apps appealed to both businesses and customers. They allowed restaurants to offer online delivery without having to build their own sites from scratch. They allowed customers with mobility issues, inconvenient schedules, or those who just don’t feel like leaving the house to have a greater variety of dinner options available to them. But sadly for restaurants, this access to a bigger consumer base comes at a cost. Commissions can run as high as 30 percent, and some restaurants say not only that it’s not worth it — but that the apps are engaging in some shady practices to actively rip them off. As one Harlem restaurateur put it, "Sometimes it seems like we’re making food to make Seamless profitable."'s ConvergeBlog
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ADA Restaurant Website Surfing Suits on the Rise

May 8, 2019 via Modern Restaurant Management
In 2018, ADA website litigation increased 181 percent over 2017. According to UsableNet, more than 2,200 lawsuits were filed in federal courts nationwide in 2018, and 11 percent of the lawsuits were food service establishments.
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common food allergies: peanuts, milk, strawberries, eggs, prawns
Dramatic Surge In Food Allergy Claims Emphasizes Need For Proactive Risk Management Measures

May 7, 2019 via Total Food Service

Regardless of state legislation, it is crucial that restaurants and other food service providers take all possible measures to mitigate this increasing risk. You should also know how to recognize and react accordingly when a person experiences an allergic reaction and have the proper insurance protection in place.
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How to Keep Norovirus Out of Your Restaurant
May 2019 via QSR

Every year, norovirus causes 19­–21 million illnesses and between 570–800 deaths, according to the CDC. Most of these outbreaks occur in food service settings—restaurants, schools, nursing homes, hospitals, day care centers, military barracks, universities and cruise ships. Individuals in the "high risk" populations are the most susceptible. This includes young children, the elderly, and those with weakened immune systems.

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