| The United States Department of Justice (DOJ) recently announced settlements with two hotel properties to resolve complaints under Title III of the Americans with Disabilities Act (ADA) involving service animals. In both cases, the individuals involved were veterans with PTSD and both properties refused to honor their reservations because the veterans were accompanied by service animals. The cases highlight the most common mistakes hotel operators make in handling guests with service animals.
A Refresher
Title III of the ADA requires businesses that provide goods or services to the public, such as hotels, to allow
service animals to accompany people with disabilities in all areas of its facility in which the public is normally allowed access. This means that a hotel must accommodate and allow access to service animals in its guest rooms, public areas, restaurants, fitness centers, and all other areas where the public is allowed.
|
