Beverly Kim owns two restaurants in Chicago and is no stranger to the ups and downs of reviews and criticism.
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Hospitality Newsletter | Food & Beverage
Via Bon Appetit | image: Star icons on 3D social media blue speech bubbles on a white background | Scammers Extorted Restaurants with One-Star Google Reviews. Is this the New Normal?

Beverly Kim owns two restaurants in Chicago and is no stranger to the ups and downs of reviews and criticism. But a series of one-star reviews posted to her restaurant Parachute’s Google business profile in early July raised an alarm.

"My initial reaction was, are they being racist? This is a Korean restaurant; maybe people aren’t understanding it," she said.

As it turned out, it wasn’t a racist attack, but it was a coordinated one. A new scam targeting independent restaurants across the country emerged a few weeks ago. First, scammers left multiple one-star ratings on restaurants’ Google listings. Then they emailed the restaurants to demand small cash payments in exchange for deleting the reviews.'s ConvergeBlog
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Employment Law "Kitchen Fires" - Protecting Your Restaurant Against Sexual Harassment

July 19, 2022 via Lexology

Surveys show 90% of women and 70% of men working in restaurants have experienced some form of sexual harassment from either managers, co-workers or customers, and recent headlines support those statistics.
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Restaurants Can Fight the Bite of Chargebacks (Infographic)

July 10, 2022 via Modern Restaurant Management

The study, a joint endeavor between Chargebacks911 and Card Not Present, reflects survey results drawn from more than 300 retail merchants across all verticals. Of the respondents, nearly two-thirds said that chargeback abuse...had increased.
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Free Report: The $26 Billion Dollar Expense Restaurants Can Prevent

July 5 2022 via QSR Magazine

In order to help restaurants build out their own preventative plans and take control of R&M, the editorial staff of QSR and FSR has created an in-depth report on the state of facilities management in the foodservice industry, The Restaurant Guide to Repairs and Maintenance.
Via QSR Magazine | image: plastic restaurant containers
While the restaurant industry has largely sidestepped the controversy raging in courthouses, state houses, and regulators’ offices over PFAS, six suits recently filed against quick-service restaurants suggests that the industry might not remain above the fray for much longer. Per- and polyfluoroalkyl substances (known as "PFAS") is a catch-all term used to describe thousands of different "forever chemicals" that break down incredibly slowly over time and are found in any number of consumer products and especially in products’ packaging. Plaintiffs and consumer advocates have argued that these chemicals can lead to a number of negative health effects for humans and animals alike, including an increased risk of cancer and an impact on the body’s immune system.
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