Delivering Hospitality Legal and Safety News to the Food & Beverage Industry

January 2020's Converge Newsletter
Restaurants That Don't Even Deliver Are Ending Up on Grubhub Against Their Will
man delivering food
January 27, 2020 via Vice

Restaurants across the country have been facing a peculiar problem: Delivery drivers show up to pick up orders the restaurant never knew about, and customers call to check in on orders the restaurant never received. These restaurants don't actually do delivery, but they ended up on apps and delivery websites, anyway. The result is a mess of a situation for restaurant owners, diners, and delivery drivers alike.

A similar situation happened this weekend at the San Francisco restaurant Kin Khao, as chef-owner Pim Techamuanvivit wrote on Twitter. While managing the floor, Techamuanvivit answered a call from someone inquiring about his delivery order. After telling him that the restaurant didn't do delivery or take-out—and had never done so—Techamuanvivit was surprised to find that Kin Khao was listed among delivery options on Seamless, Grubhub, and Yelp.

... Techamuanvivit's experience is the result of unauthorized partnerships by platforms like Grubhub and Seamless, which are both owned by Grubhub Inc., as the San Francisco Chronicle reported. While "most orders" on those platforms result from legitimate deals with restaurants, the company has also started adding popular restaurants to its sites without having formal business relationships in place.'s ConvergeBlog
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In Hong Kong, Many Restaurants Are Literally on the Front Lines of the Protests

January 23, 2020 via Eater
It’s a particularly fraught time for restaurants here. An economic downturn is one thing, but street-level confrontations mean many are often literally on the front lines, whether they like it or not. Protesters are paying attention to how restaurants opt in (or out) of the conversation.
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Court Stresses the Need for a Business to Provide an Accessibility Statement on its Website

January 23, 2020 via ConvergeBlog

In 2018 and 2019, there were approximately 5,000 federal lawsuits filed against hotels, restaurants, stores, and other places of public accommodation alleging that their websites violated Title III of the Americans with Disabilities Act ("ADA"). In all likelihood this number of lawsuits will increase in 2020...
Conn Maciel Carey
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Feeling The Accessibility Of Gift Cards
January 21, 2020 via Total Food Service

Recently, a wave of lawsuits were filed against restaurants and retailers located in New York for their failure to sell gift cards that contain braille. These lawsuits allege violations of the Americans with Disabilities Act ("ADA"), the New York State Human Rights Law and the New York City Human Rights Law. New York hospitality employers who sell gift cards should be aware of this new and novel concept, and consider preparing proactively to avoid being faced with similar lawsuits.

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