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August 2020's Converge Newsletter
How Should Your Business Handle Anti-Mask Guests? A 5-Step Action Plan
a customer looks at a face mask with displeasure as she sits in an outdoor restaurant drinking coffee
August 4, 2020 via ConvergeBlog

As an increasing number of businesses begin to require face coverings in their facilities – whether as a result of a local legal mandate or in the interest of public safety – there has been a corresponding increase in the number of well-publicized reports of customers and guests reacting in a belligerent, hostile, or even violent manner after being asked to comply with mask rules. What should your business do to minimize the chances of such an incident occurring in your workplace, and what should you do if an anti-mask guest disrupts your business? Here is a five-step plan to address this unfortunate part of our new reality.

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How To Keep Hotel Workers Safe In A Crisis

August 18, 2020 via Hotel Management
How can hotel workers provide a quality guest experience if they lack the confidence that their safety needs are being met? In essence, they cannot. It is up to hotel managers to reign in the chaos of the current business landscape by creating stability wherever possible.
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6 Best Practices for Protecting Your Hotel Employees and Guest During the Pandemic

August 18, 2020 via Hotel Technology

Hospitality is an industry full of smart, dedicated people. If we follow the best practices that we implement to keep our guests and staff safe, and share our successes with others, we will surely come out stronger than before.
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Beware of the Top 5 Employment Law Risks Due to COVID-19
August 17, 2020 via Foley & Lardner

As employers struggle to continue their operations under the "new normal" of the COVID-19 pandemic, we are already seeing a number of lawsuits stemming from the pandemic. The following is a summary of the key issues that are likely to cause most employers headaches and potential exposure in the near future:
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