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April 2019's Converge Newsletter
Understanding the Resistance to Change Within the Hospitality Industry
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April 3, 2019 via HVS

Frustrating, painful, draining, scary, exciting, unsettling, and exhausting are some of the words people, who are on the receiving side of change, use to describe their experience. It is a highly personal and emotional experience for most of us. Now imagine needing to serve guests cheerfully in a hospitality setting while you are experiencing these negative emotions. As a result, the toll change takes on hospitality professionals is greater than for most other industries.

It is, therefore, critical that we understand the resistance to change as well as, have a plan to convert the "resistance" to "commitment" towards change.

Hospitality is one of the oldest industries and yet, not much has changed with regards to how we serve our guests since the time of inn-keeping. Yet, we all acknowledge the need to innovate, evolve and respond to the changing guest tastes. Prolific brands, constantly changing technology, shifting guest service culture and evolving customer expectations, all require that we build a workforce that is accustomed to a culture of constant change and innovation.

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How Hoteliers Should Handle Law Enforcement Requests

April 19, 2019 via Hotel News Now
While it’s important for hoteliers to cooperate with lawful requests from law enforcement agencies, an attorney at the recent Hospitality Law Conference explained why they need to be careful when it comes to requests for guests’ information.
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Hospitality Industry, Others Eye Proposed Overtime Rules

April 14, 2019 via Hotel-Online

New proposed federal worker overtime rules that would mandate time-and-a-half pay for many workers earning less than $35,308 annually would force Mississippi restaurants and other businesses to dig deeper to cover payroll.
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Report: Two-Thirds Of Hotel Websites Leak Guest Booking Details
April 16, 2019 via Hotel Management

New research from Symantec shows that a majority of hotels—from small independent properties to large five-star resorts and chains—routinely leak detailed guest booking data through third-party advertisers, social media websites, data aggregators and other partners. - The First and Only Workplace Misconduct, Theft, and Fraud Reporting Platform for the Hospitality Industry
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