Despite the pandemic, lawsuits filed across the country against hotels and resorts alleging their websites violate the Americans with Disabilities Act ("ADA") have not slowed down. These lawsuits continue to allege two different types of ADA violations, each of which are addressed below:

The first type of website accessibility case deals with whether a hotel or other place of lodging provides a sufficient amount of information on its website regarding the accessible features of its physical property. ADA regulations require hotels to make reasonable modifications in their policies and practices to afford goods, services, facilities, privileges, advantages, or accommodations to individuals with disabilities. According to these regulations, a hotel must identify and describe accessible features in the facilities and guest rooms offered through its reservations service in enough detail to reasonably permit individuals with disabilities to assess independently whether a given facility or guest room meets his or her accessibility needs. Thus, rather than alleging that the website itself is inaccessible to users with disabilities (which will be discussed below), these website accessibility lawsuits claim that a hotel’s website violates the ADA by failing to sufficiently identify and describe the physical "brick and mortar" accessibility features of the hotel.