In 2019, litigation heated up in several areas that will undoubtedly continue into 2020, and prudent hotel operators will give them proper consideration as protocols and training priorities are established for 2020.
The first and most urgent item is website ADA non-compliance litigation. These pesky lawsuits, like their predecessors, ADA Drive-By Lawsuits, are being filed aggressively and often against a franchisee of a brand that has failed to fully disclose its ADA-compliance initiatives. This information is crucial, according to the complaints, so that a person with a disability may make an informed decision about their lodging choice, just as any other traveler. So take advantage of your brand’s infrastructure by clearly
identifying and listing all of your compliance initiatives and tools on your hotel‘s webpage(s). Most brands have made it easy for you by creating a survey or other type of questionnaire that can guide you.
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