While many properties are closing due to the drop-off in demand related to COVID-19, those that remain in operation have to take serious steps to mitigate risks to both employees and guests.
Amenities such as room service and upscale spas have been temporarily pushed aside by hand sanitizer, strong cleaning products and entirely new health and safety protocols to prevent any further spread.
...In housekeeping, many hotels are implementing additional measures, such as cleaning public areas and "touch points" more frequently, said Andria Ryan, partner and co-chairperson of law firm Fisher Phillips’ Hospitality Industry Team. Touch points are things such as elevator buttons and door handles. Many housekeeping employees are wearing gloves for their work, which is not necessarily common. In food and beverage departments, employers are requiring scheduled and monitored hand-washing, and many have changed their food serving protocols. For instance, employees are serving food instead of
allowing patrons to serve themselves, in places where there are normally self-serve options.
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