The Room Key: Discovering Illegal Operations in a Guestroom
January 18, 2019 via Lodging Magazine
There are inherently undesirable incidents that occur at times in our industry and at our respective properties. We clearly want to do everything we can to ensure the safety of guests and staff while minimizing the impact on
operations.
Discovering and responding to an illegal operation (drug sales, sex and human trafficking, fencing stolen property, etc.) that is being conducted out of a guestroom demands alertness by all levels of staff, tact, and, above all, ensuring that we maintain the safety of our staff and our guests while also adhering to guest privacy policies.
Use this checklist to regularly ensure that safety and security protocols for the laundry area are being followed, such as having chemicals properly labeled, status of first aid kit, and more!
January 28, 2019 via eHotelier There are many factors to think about when you run a hotel...However, one aspect which must be the same throughout every hotel is safety. Your guests’ safety is paramount to your business.
Marriott Sued By Housekeeper Over Guest Sexual Misconduct
January 28, 2019 via Bloomberg Her case comes after a year of agitation by Marriott employees who have been pushing for increased safety measures to protect against customer harassment.
ADA Lawsuits Targeting Hotels’ Websites For Not Disclosing How Accessible They Are
January 22, 2019 via Miami Herald In the online era, ADA litigation has taken new forms. Most recently, people with hearing and vision problems have been suing businesses because of difficulties accessing and navigating their websites.
What Hotels Need To Know About Their Legal Obligations
January 1, 2019 via Hotel Management In the online era, ADA litigation has taken new
forms. Most recently, people with hearing and vision problems have been suing businesses because of difficulties accessing and navigating their websites.
