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The coronavirus economy has brought many unforeseen challenges for the hospitality sector, one of which seems to be an increase in harassing conduct directed at service workers by patrons.
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Delivering Hospitality Employment Law & Safety News to HR Professionals

January 2021
 
HospitalityLawyer.com's Converge Newsletter
 
Are Hospitality Employees Facing A Harassment Pandemic?
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January 14, 2021 via ConvergeBlog

The coronavirus economy has brought many unforeseen challenges for the hospitality sector, one of which seems to be an increase in harassing conduct directed at service workers by patrons. According to a recent study by the nonprofit organization One Fair Wage, 41% of the 1,675 service workers surveyed reported they are sexually harassed more often now than they were before the pandemic. Many also reported being harassed for enforcing coronavirus restrictions.

Even though harassment by customers has been a longstanding challenge for restaurateurs, the rise in sexual misconduct during the pandemic was unexpected. So too is the form the conduct is taking according to the survey. Female respondents in the One Fair Wage survey reported that it was common for customers to ask them to take off their mask – to see a pretty face, for example. One theory for the increase is that employees who are already compromised by limited earning potential are reluctant to speak up. Likewise, employers struggling to survive may be reluctant to confront customers who may be out of line.

Fisher Phillips
HospitalityLawyer.com's ConvergeBlog
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