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2020's Converge Newsletter
Top 5 Articles of 2019
With the start of a new year and decade, we wanted to take a look back at the most popular articles that were featured in this newsletter series throughout 2019.
Marriott hotel
Marriott Resort Fee Lawsuit Puts New Target on Long-Held Hotel Industry Practice

July 15, 2019 via Skift

A lawsuit pending against Marriott in the Superior Court of the District of Columbia may very well result in the company and its franchisees paying millions of dollars in restitution for resort fees that it is accused of deceptively charging guests. But it is unlikely to eliminate the practice from the hotel industry altogether, experts say.
large yellow arrow pointing right against small white arrows pointing left
Understanding the Resistance to Change Within the Hospitality Industry

April 3, 2019 via HVS
Hospitality is one of the oldest industries and yet, not much has changed with regards to how we serve our guests since the time of inn-keeping. Yet, we all acknowledge the need to innovate, evolve and respond to the changing guest tastes.
parking garage
HVS 2019 Hotel Parking Survey

November 9, 2019 via ConvergeBlog
Our experience reflects that parking garages can operate with departmental profit as high as 40% to 50% if managed internally, or garages can be significant profit centers when operated by experienced, third-party garage operators.
popular travel apps on a cell phone
Airbnb Does an About-Face and Gets Into the Hotel Business

May 14, 2019 via Commercial Observer
After more than a decade of positioning itself as a hotel killer, Airbnb is starting to get into the traditional hotel business. The San Francisco-based startup has been investing in and acquiring other hotel booking sites, and it will help RXR Realty operate a hotel at 75 Rockefeller Plaza.
Do Not Disturb sign being placed on hotel door handle
Discovering Illegal Operations in a Guestroom

January 18, 2019 via Lodging Magazine
Discovering and responding to an illegal operation (drug sales, sex and human trafficking, fencing stolen property, etc.) that is being conducted out of a guestroom demands alertness by all levels of staff, tact, and, above all, ensuring that we maintain the safety of our staff and our guests while also adhering to guest privacy policies.
From all of us at, we wish you a peaceful 2020!
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