VR Training + Replacement Workers + Labor Laws, Best Practices + Hiring Minors + Wage and Hour Laws

March 2023 / View this email in your browser.

Via Hospitality Trends image: A person is trained using virtual reality glasses From HR to VR: A New Era of Training

Since the pandemic, one of the biggest challenges faced by the hospitality industry is a labor shortage. Hotels worldwide have had difficulty filling vacant positions, and when they do, most possess little to no knowledge about the industry. Since most come from different fields and sectors, they lack the necessary skills to confidently perform in hospitality. VR calls for a new, experiential way of learning that exposes employees to real-life working scenarios, role-playing and decision-making simulations. They are exposed to the complexity and physicality of all different aspects of hotel operations, whether it be conflict management with a guest, room service or even learning all the different steps that go into the perfect room cleaning and housekeeping procedures. Nonetheless, can this technology be used for more than just the physical aspect of onboarding? Can VR help employees develop empathy and the emotional intelligence required to successfully operate in the hospitality industry?

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Hoteliers Struggle to Find Replacement Workers

March 2, 2023 via Hotelier
All told, the cost of letting a good team member quit is greater, in all but a few cases, than the cost of keeping pace with local market wage benchmarks (or national benchmarks in the case of the more mobile, managerial roles).

CLIC Panel Considers Labor Laws, Best Practices

March 9, 2023 via Hotel Managment
During the recent California Lodging Investment Conference...a panel of industry insiders examined the ongoing labor challenges facing hoteliers and discussed how employers can leverage policy to their benefit.

Ask the Restaurant Legal Professionals: What to Know When Hiring Minors

March 1,, 2023 via QSR Magazine
A key step toward ensuring compliance is maintaining a clear policy relating to your employment of minors, including detailed managerial training and regular internal auditing.

Via Hotel Management image: stack of UNUSED_e hundred dollar bills and pocket watch both balaned on a scale 5 Wage and Hour Laws to Remember

Given the industry’s fast pace and unique business practices, hospitality employers have become increasingly vulnerable to wage and hour claims. The federal and state government agencies across the country have stepped up vigorous enforcement of various wage and hour laws. Plaintiffs’ attorneys also are filing high-stakes lawsuits against restaurants, hotels and other hospitality businesses daily.

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