Cyber Security + Data Breach + Collective Bargaining Agreements + Hotel Insurance + PR Crisis Management + Underground Climate Change

April 2024 / View this email in your browser.

text: via Hotel Management image: cyber security IT engineer working on protected network laptop against cyberattack, digital icons with locks float above the keyboard title: Cyber Security in the Hospitality Industry

For hoteliers, this means not only protecting customer information, like credit card details and personal preferences, but also ensuring the security of internal systems against cyber threats such as data breaches or ransomware attacks. Recognising and investing in cybersecurity measures is not just about risk management; it’s about upholding your establishment’s reputation and providing a safe, seamless experience for every guest.

In this blog, we’ll tell you everything you need to know about hotel cyber security, including what they are, the various ways you could be hacked, the consequences, and how to protect yourself.

Hospitality Law: Managing Legal Issues in the Hospitality Industry, 5th
Edition

Polaris Project

Polaris is the leader in the global fight to eradicate modern slavery. Click here for recommendations and information on how to fight human trafficking.

Purchase Textbook

Hospitality Law: Managing Legal Issues in the Hospitality Industry is a practical approach to hospitality law focusing on compliance and prevention.

Smoking Policy Agreement

This document outlines a tobacco and vapor free policy for a hotel property and explains the consequences should this policy be violated by a guest. This document requires the guests signature as proof of agreement.

This form is also available in Spanish - find it on the Forms, Checklists, and Procedures page!

data breach alert hovering over keyboard

Cybersecurity expert shares what guests, hotels should know in wake of Omni breach

via ABC News

In the wake of a recent cyberattack on Omni Hotels & Resorts that prompted a "shut down [of] its systems to protect and contain its data," experts are reminding people of the actions guests can take to preserve their digital safety and weighing in on risks facing the hospitality industry at large.

Legally Binding: Collective bargaining agreements

via Hotel Management

Much to the chagrin of many a manager, workers and unions have rights, collective bargaining agreements are legally enforceable and arbitrators’ decisions are binding. Compliance is not optional.

Wooden houses with yellow arrows up indicating rising cost of insurance

Hotel Insurance – A Rising Expense With Limited Control

via Hospitality Net

On a percentage basis, the department with the greatest expense increase during 2023 has been insurance. Through September of 2023, insurance costs for the hotels in CBRE’s monthly survey sample have risen by 19.5% over 2022.

Public relations crisis management: A guide to overcoming challenges

via EHL Insights

A crisis can hit any business at any time. It could start as negative news that snowballs, terrible online reviews, or even an ill-advised foray into social media. This type of event can tarnish your brand, harm your relationship with your customers, and have a damaging effect on key business outcomes.

Via Lodging image: USA Passport with Social Security Card, Drivers License and Birth Certificate title: Navigating the New Form I-9: Updated Employee Verification Process Brings New Opportunities and Obligations

Studies have shown that heat emanating from basements, train tunnels, sewers, and other underground systems in major metropolises in the United States and Europe is heating the ground between city surfaces and the bedrock by as much as 27 degrees Fahrenheit in some places over the past several decades. This subterranean heating, dubbed “underground climate change” by scientists, is affecting ground soil conditions, causing layers of sand, clay, and rock to expand or contract by as much as half an inch beneath some buildings. These conditions are already causing structural strains on buildings and even exacerbating cracks and defects in walls and foundations. Should the problem go unabated, significantly more structural damage is expected.

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