Insurance Trends + Safeguarding Data + Bed Bug Prevention + Chargebacks + Office Holiday Party + Legal Support System

December 2023 / View this email in your browser.

text: via Hotel Management image: Businessman using laptop with AI tech auto insurance service concept text: 20 Insurance Trends to Watch

Hoteliers purchase insurance to protect their business from various forms of damage and litigation. Here are the experts’ best tips to get the most out of your insurance coverage and provider.

1. Provide Regular Safety Training

Hotel operators should provide training sessions on the hotel’s policies and procedures to ensure everyone understands how to create a safe work environment. “Additionally, remember that the AHLA has updated cleaning and safety guidelines in response to COVID-19 that all hotel employees should be aware of and follow,” said Matt Zender, SVP, workers’ comp strategy at AmTrust Financial Services.

2. Manage All Staff and Departments

Hotel operators should understand the different risks facing their staff, as each team member faces unique hazards, Zender said. Each team and the various hazards they face should be managed accordingly.

3. Develop a Proactive Maintenance Plan

According to Kimberly Gore, national hospitality practice leader at HUB International, hotel insurance runs high when a proactive maintenance plan is missing. Reduce property rates and achieve a best-in-class rating by prioritizing updates and keep in mind utilizing incentives, rebates and tax credits.

Hospitality Law: Managing Legal Issues in the Hospitality Industry, 5th
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Hospitality Law: Managing Legal Issues in the Hospitality Industry is a practical approach to hospitality law focusing on compliance and prevention.

Considerations for a Hotel Pet Policy

This checklist focuses on factors to take into consideration when developing a Pet Policy for your lodging premises. These considerations specifically do not apply to qualified service animals under the Americans with Disabilities Act.

This form is also available in Spanish - find it on the Forms, Checklists, and Procedures page!

Safeguarding Data: Concord Hospitality CIO on Preventing Cybercrime

via Lodging Magazine

Unlike building security, cybersecurity is an area where criminals are continually finding new technological means to their ends. Thus, hotel operators must stay up to date on best practices to fend off data theft.

How Bed Bug Prevention Complements Conventional Pest Control Treatments

via Hotel Business

Your prevention plan should include informal inspections performed by your housekeeping staff during every room turnover. More formal inspections conducted by your pest control provider, or a specialized bed bug-detecting canine team, should occur periodically.

How Hotel Chargebacks Work and How to Handle Them

via HospitalityNet

While chargebacks serve a crucial role in protecting cardholders from fraud or service issues, they can also be misused to avoid legitimate payments, particularly in the hospitality sector.

A gathering of young businesspeople celebrating the New Year with
an office party after a year of hard work

The Die Hard Survival Guide To This Year’s Office Holiday Party

via Fisher Phillips

The folks at the Nakatomi Corporation did some things right – and some things wrong – when it comes to hosting annual holiday festivities. If you learn from their example this year, you’ll enjoy the holidays knowing that your office party won’t lead to any human resources disasters or lawsuits.

Via Today's Hotelier image: Consulting of business women and male lawyers title: Embrace Your Legal Support System and Prevent Disaster

Owning and operating a hotel can be highly profitable, but there are various legal challenges hotel owners must navigate to safeguard their investment. From adhering to local ordinances and employment laws to ensuring guest safety, understanding and addressing these matters is crucial. This task is particularly daunting for independent hoteliers who don’t have access to franchisor guidance. Today we will explore three fundamental legal categories, so you have the information you need to be proactive rather than reactive. This will enable you to identify vulnerabilities and take steps to mitigate your risk of legal liability.

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