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At some point in their careers, hotel employees may be required to respond to a medical episode in one of the following circumstances:
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November 2023  /  View this email in your browser.

HospitalityLawyer.com Newsletter Legal & Safety Challenges
text: via HL Blog image: back view of maid carrying towels into a hotel room text: How to Safely Respond to Medical Episodes in a Hotel

At some point in their careers, hotel employees may be required to respond to a medical episode in one of the following circumstances:

  • Basic first aid (respiratory, wounds, cardiopulmonary resuscitation, assault, slip/fall, etc.)
  • Homicide
  • Suicide
  • Drug overdose

For the non-medical career professional, responding to a medical episode may be unnerving. The COVID-19 pandemic has added to the growing list of concerns of first responders along with the fear of being exposed to opioids—specifically fentanyl. This epidemic has heightened concerns about existing protocols for safely responding to medical episodes in a hotel. Thus, it is crucial to educate hotel employees on reasonable and acceptable practices based on what we know and the proper protective equipment that is available as of this writing.

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Hospitality Law: Managing Legal Issues in the Hospitality Industry, 5th Edition

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Hospitality Law: Managing Legal Issues in the Hospitality Industry is a practical approach to hospitality law focusing on compliance and prevention.

Release and Hold Harmless Form for Pets


This form serves as a pet policy and as a contract between a place of lodging and a guest with a pet. The contract works to protect the place of lodging against claims, lawsuits, actions, etc., from or related to the guest's pet presence.


This form is also available in Spanish - find it on the Forms, Checklists, and Procedures page!

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security camera in lobby

Building a Security Culture: The Most Basic Best Practice Is to Train All Staff in Protecting Guests

via Lodging Magazine

Whether or not security specialists are brought on board, a key practice is to establish a “culture of security” on property, so that all staff are trained to have a security mindset.

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noncompete contact attached to clipboard with silver pen

NLRB Strengthens its Position Against (Most) Non-Compete Clauses

via Hotel Management

After decades of use by employers across industries, non-compete provisions in employment contracts have become a major target of the NLRB’s efforts to enforce its current interpretation of the National Labor Relations Act.

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Businessman yelling and pointing

Threat of Harm to Others — What’s an Employer to Do?

via HL Blog

An employee who operates a forklift begins to act erratically. While he had always been a solid performer, his judgment is off, and he is quick to become angry. The supervisor fears he might injure someone. What should the employer do?

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Female engineer checking boiler pipes

Due Diligence

via Lodging Magazine

If an ounce of prevention is indeed worth a pound of cure, making sure that the MEP (mechanical, electrical, and plumbing) of a hotel is functioning properly and efficiently might as well as be equal to a ton.

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Via Hotel Management image: A data analyst using technology AI for working tool for data analysis AI: What the Emerging Regulatory Environment Means for Hospitality Companies

Generative AI (GenAI) tools are rapidly gaining traction in virtually every sector of the global economy, including the hospitality industry. From the reservations and booking process to check-in and check-out to increasing customer retention and improving sales, there are virtually endless use cases for machine learning and GenAI. As the regulatory regime for these technologies continues to evolve, there are some key considerations that hospitality companies should keep in mind as they look to build and leverage these powerful tools to interact with guests and employees and improve the bottom line.

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